Frequently Asked Questions
From choosing your perfect floor, through to installation and maintenance, our comprehensive FAQ guides are here to help you throughout your Mudrak & Sons journey.
All samples requested before 1pm are despatched same day to arrive the following day. Any items not from our UK stock will be sent directly from the factory, within a few working days.
Our usual transit time from Europe to the UK is 2-3 weeks depending on the factory and availability of trailers. Whilst all of our manufacturers try to keep all materials in stock at all times, this might not always be the case, in which case the lead time will be TBC. Get in touch if you have a project you would like us to check the stock levels for.
FL stands for Free Length. The free length format is only available in our natural stones.
Free lengths have a fixed width and varying lengths ranging anywhere from 450mm up to a maximum of 1000mm, laid as a random brick bond. You can expect a minimum of 3 different lengths in an order.
Read our FAQ’s for more information on tile sizes and formats.
Natural stone is a naturally occurring material that has been quarried from the earth. The beauty of natural stone is that no two tiles are ever the same. All natural stone is porous and requires sealing every 3-5 years to protect against water and oil contamination.
Porcelain is a man-made product that combines kaolin clay, finely ground sand and feldspar. The clay mixture is fired to an extremely high temperature (upwards of 1200 c) resulting in a very dense tile that benefits from a low water absorption rate and stain resistance. Depending on the range, porcelain can be uniform in colour or display tonalities to mimic a natural stone.
Whilst the maintenance required of natural stone and porcelain differ slightly, both present a beautiful yet durable option for everyday living.
All of our porcelain materials are non porous, so no need to seal these. Some of the other items within our collection such as our natural stone does need to be sealed. If you are unsure, please check the technical breakdowns, or feel free to get in touch!
We recommend using both dry and wet methods to keep your stone flooring looking its best. Sweeping and vacuuming (with the soft attachment) is great to pick up crumbs from the floor, whilst an occasional mop will keep your floor hygienic and lift light stains. We recommend using Lithofin Wash & Clean for frequent cleaning, and Lithofin Power Clean for intensive cleans.
It is important to use cleaning products designed for natural stone on your floor – regular household cleaners and steam cleaners can damage the surface of the tile and should be avoided.
We recommend using both dry and wet methods to keep your porcelain flooring looking its best. Sweeping and vacuuming (with the soft attachment) is great to pick up crumbs from the floor, whilst an occasional mop will keep your floor hygienic and lift light stains. We recommend using Lithofin Conditioning Cleaner for frequent cleaning and Lithofin Intensive Cleaner for intensive cleans.
It is important to use cleaning products designed for porcelain flooring (always check the manufacturers guidelines and test in a discreet area).
Yes! With the correct installation, all our tiles are suitable for underfloor heating. We advise using an anti-fracture matting when installing the tiles, and discussing any specific substrate or installation requirements with your installer.